Your Privacy Matters
At ISAR Digital, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
1. Introduction
This Privacy Policy applies to ISAR Digital ("Company", "we", "our", "us") and governs data collection and usage on our website at isardigital.net, our software applications, APIs, and all related services (collectively, the "Services").
By using our Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Services.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when using our Services:
- Account Information: Name, email address, username, and password when you create an account
- Profile Information: Profile picture and other optional details you choose to add
- Payment Information: Billing address and payment details (processed securely through Paddle)
- Communication Data: Messages, feedback, and support requests you send us
- User Content: Data and content you create or upload through our Services
2.2 Information from Third-Party Services
When you connect your account to third-party services, we may receive:
- Your user ID and profile information from that service
- Access tokens for API authentication
- Data necessary to provide our integration features (e.g., board/workspace information)
2.3 Messenger Integration Data
When you use our messenger automation features (Telegram or WhatsApp), we may process:
- Contact Information: Phone number (WhatsApp) or username/user ID (Telegram)
- Display Name: Your name as shown in the messenger
- Message Content: Text messages sent to trigger automation rules
Important: Messenger data is processed in real time to execute automation rules. Message content and related metadata may be retained so that administrators of your workspace can review activity in service logs (for example, who sent what and when).
2.4 Automatically Collected Information
We automatically collect certain information when you visit our website or use our Services:
- Device Information: Browser type, operating system, device type
- Log Data: IP address, access times, pages viewed, referring URL
- Usage Data: Features used, actions taken, frequency of use
- Diagnostic Data: Error logs and performance metrics collected to identify and resolve issues
- Cookies: Session cookies, authentication cookies, and analytics cookies
3. How We Use Your Information
We use the collected information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Provide and maintain our Services | Contract performance |
| Process payments and transactions | Contract performance |
| Send service-related communications | Contract performance |
| Respond to your requests and support inquiries | Contract performance / Legitimate interest |
| Improve and develop our Services (including analyzing usage patterns) | Legitimate interest |
| Prevent fraud and abuse | Legitimate interest |
| Comply with legal obligations | Legal obligation |
4. Information Sharing and Disclosure
4.1 Service Providers
We may use third-party service providers to help us operate our Services, such as payment processing, cloud hosting. These providers only have access to the information necessary to perform their functions and are obligated to protect your data.
4.2 Third-Party Integrations
When you connect to third-party services, we share data as necessary to provide the integration features you've enabled. We only access the minimum necessary data required to operate the integration features. This data exchange is governed by both our policy and the respective third party's privacy policy.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.5 With Your Consent
We may share your information for other purposes with your explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls and employee training
- Secure infrastructure hosted on reputable cloud providers
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your data
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected].
8. Cookies and Tracking
8.1 Types of Cookies We Use
- Essential Cookies: Required for basic functionality and security
- Authentication Cookies: Keep you signed in to your account
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how you use our Services
8.2 Managing Cookies
When you first visit our website, a cookie consent banner lets you choose which categories to accept. You can change your preference at any time by clicking the button below, or by clearing your browser's local storage for this site.
You can also control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers, including:
- Standard contractual clauses approved by relevant authorities
- Data processing agreements with service providers
- Compliance with applicable data protection laws
10. Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
11. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending you an email notification (for significant changes)
Your continued use of the Services after the effective date constitutes acceptance of the revised policy.
13. GDPR Compliance (EU Users)
For users in the European Economic Area (EEA), we process your data in compliance with applicable data protection laws (GDPR). Our legal bases for processing are described in Section 3, and your rights are outlined in Section 7.
14. CCPA Compliance (California Users)
For California residents, under the California Consumer Privacy Act (CCPA), you have rights to know, access, delete, and opt out of the sale of personal information. We do not sell personal information. To exercise these rights, contact us at [email protected].
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: