✓ Our Commitment to You
We stand behind our products. If you're not satisfied with your purchase, we offer a straightforward refund process. All payments and refunds are handled by Paddle (Paddle.com Market Limited), our Merchant of Record.
1. Overview
Paddle acts as the Merchant of Record for all ISAR Digital purchases. This means Paddle is the legal seller, handles payment processing, invoicing, tax collection, and refund disbursements. When you request a refund, Paddle processes the return of funds to your original payment method.
By making a purchase, you acknowledge that you have read and understood this policy and agree to Paddle's Terms of Service.
2. Refund Eligibility
2.1 14-Day Money-Back Guarantee
You can request a full refund within 14 days of your initial subscription payment. No questions asked. This applies to the first payment for any subscription plan.
2.2 After 14 Days
After the initial 14-day period, refunds are evaluated on a case-by-case basis. Common grounds for a refund include:
- Service outages or technical issues that prevented you from using the product
- Billing errors (e.g. duplicate charges)
- Features described at purchase were materially unavailable
3. How to Request a Refund
You have two options:
Option A: Contact Us Directly
Email [email protected] with the subject "Refund Request". Include your account email and the approximate date of purchase. We will process your refund within 2-3 business days.
Option B: Through Paddle
You can also contact Paddle Support directly or use the Paddle billing portal (accessible via the "Manage Billing" button in your dashboard). Paddle will handle your request independently.
4. Refund Processing
4.1 Processing Time
Once a refund is approved:
- Our review: 1-3 business days
- Paddle processing: 5-10 business days
- Your bank: Up to 5 additional business days depending on your payment provider
If you request a refund through Paddle directly, processing times are determined by Paddle.
4.2 Refund Method
All refunds are returned to the original payment method used at purchase. We cannot issue refunds to alternative payment methods.
4.3 Currency
Refunds are issued in the original transaction currency. Any exchange rate differences depend on your bank's policies and are outside our control.
5. Subscription Cancellation
Cancellation ≠ Refund
Cancelling your subscription stops future charges but does not refund past payments. If you want a refund for a past payment, please follow the refund process in Section 3.
5.1 How to Cancel
You can cancel your subscription at any time through any of these methods:
- Dashboard: Click "Cancel Subscription" in your account dashboard
- Paddle Portal: Use the "Manage Billing" button to access Paddle's subscription management
- Email: Contact [email protected]
5.2 Effect of Cancellation
- Your service remains active until the end of the current billing period
- No further charges will be made
- You lose access to premium features when the period ends
- You can re-subscribe at any time
6. Free Trials
Some of our products offer a free trial period. Trial duration varies by product and is displayed before you start.
- You will not be charged during the trial period
- Trials start automatically — no payment method is required
- When the trial ends, no automatic charge occurs. You must explicitly subscribe to continue using premium features
- If you choose to subscribe after the trial, the 14-day money-back guarantee starts from the date of your first actual payment
7. Chargebacks
We strongly encourage you to contact us or Paddle before filing a chargeback with your bank. Chargebacks incur fees that are passed to the vendor and can result in service suspension. Most issues can be resolved within 1-3 business days through direct communication.
8. Contact Information
If you have questions about this Refund Policy or need to request a refund:
9. Changes to This Policy
We may update this Refund Policy from time to time. Changes take effect upon posting on this page. Refund requests are handled according to the policy in effect at the time of your original purchase.